Patient Satisfaction Survey

Patient Satisfaction Survey AnalysisWatingRoom

Age

  • 18-30 years old= 10 patients 22% Gender
  • 31-50 years old= 16 patients 35% 29 females- 63%
  • 51-65 years old= 20 patients 43% 17 males- 37%

Race

27 white= 60%
14 hispanics= 30%
1 black/African American= 2%
1 American Indian/ Alaska Native=2%
1 Asian= 2%
2 declined= 4%

Overall, 43 patients (94%) gave all Good/Great/OK responses to all criterias
Ease of getting Care
Waiting time
Staff: Provider: physician, dentist, physician assistant, nurse practitioner, optometrist
Check in reception staff
Phone service communication
Facility
Confidentiality

The OK responses were mostly for ease of getting care, which covers hours the center is open, and convenience of center’s location.

ONLY three patients (6%) marked at least one FAIR or POOR response, which was for time in waiting room and/or waiting for tests results.

Do you consider this center your regular source of care?
YES = 34 patients (74%)
NO = 9 patients (20%)
no response to question = 3 patients (6%)

How many times have you had an appointment at the SLO NOOR CLINIC?
one time = 20 patients (43%) 2-3 =13 patients (28%) 4 or more= 13 patients (28%)

Since your first visit to the clinic, would you say that your health has improved?
YES= 21 (46%) NO= 3 (6%) Stayed the same= 10 (22%) no response= 12 (26%)

Have you been diagnosed with a chronic illness (such as diabetes, hypertension, asthma, COPD?)
YES= 19 (41%) NO= 24 (52%) no response= 3 (7%)

In the 12 months prior to your first visit to the clinic, where did you go for health care?
No response or Went no where for health care =22 (48%)
CHC= 6 (13%)
Urgent Care= 5 (11%)
Hospital emergency department=7 (15%)
Other= Kaiser Permanente= 1(2%)
Private Medical= 5 (11%)
Private Vision= 5 (11%)
Private Dental=7 (15%)

How did you hear about the Noor Clinic?
Fundraiser= 0
Friend/family= 25 (54%)
word of mouth= 6 (13%)
Agency= 4 (9%)
Other= Internet= 6 (13%)
Other= newspaper, flyer, brochure= 5 (11%)

Comments:
Many patients were very thankful in their comments.
One patient commented: “Friendly and compassionate staff, treated me like a real person.”
Efficient and quick service
Great frames
Location a little complicated
Suggestions- Increase funding to allow for more doctors/specialist. Increase more hours, especially in the mornings.