General
FAQs

  • To be eligible:

    You must not have any type of health insurance including: private insurance, government provided coverage, MediCal, CenCal or any other type of health insurance.

    SLO Noor patients may be asked to prove they are not eligible for Medi-cal.

    Household income must not be more than 200% of the current year's Federal Poverty Level for all household members. See Federal Povery Level information here.

    You must be 18 years old or older.

  • Please refer the U.S. Department of Health and Human Services Poverty Guidelines page for the most current Federal Poverty Level income brackets.

    Important note: SLO Noor's dental clinic income limitations are at 200% of the Federal Poverty Level, or twice as much as the poverty guideline amounts.

  • Household

    Members of an immediate family who live in the same residence make up a household. That includes parents, sons, daughters, grandparents and children for whom the parents have legal custody.

    Children living in the same household as their parents, under the age of 18, will be considered part of the household. Children who do not live with their parents may be included on an application if the parent can show that they support the child financially.

    Others living in the household, such as sisters, brothers, aunts, uncles or friends must apply separately.

    Individual

    A single person who lives alone or resides with others but does not qualify as a member of their household.

  • You can submit a MediCal application at any time during the year. To submit an application, please apply directly at the Covered California website.

    If you need assistance submitting a MediCal application, please call the San Luis Obispo County Public Health Navigation Department at (805) 781-5500 or on their website. You can also receive MediCal enrollment assistance at the Alliance of Pharmaceutical Access by calling (805) 614-2040 or emailing Advocates@APAMeds.org.

  • The SLO Noor Clinics are non-profit, FREE clinics. We depend entirely on donations and grants to fund our operations. We also depend on volunteers (doctors, dentists, nurses, medical assistants, dental assistants, hygienists and front office staff) to operate our clinics. Because of these limited resources, we cannot provide services for everyone who needs care. We have established eligibility rules so that we can provide services to those who have the greatest need for medical, vision and dental care and do not have the resources to obtain them.

  • Please keep your appointments. If you fail to keep your appointments, you can be removed from the program. There are many people in our community who desperately need medical, dental and vision care. We discharge patients from the Noor Clinics for not keeping appointments. Please be on time or early for your appointments.

    You will be discharged from the clinic and not receive further care if you:

    • No-show for 2 appointments. A cancellation of less than 24 hours ahead of your appointment is considered a no-show.

    • Cancel or are late for more than 2 appointments. A cancellation less than 24 hours ahead of your appointment is considered a no-show.

  • • The SLO NOOR CLINICS are not walk-in clinics. Patients must be eligible for services. We see eligible patients by appointment only.

    • The SLO NOOR CLINICS do not provide services for individuals whose injuries are covered by Worker’s compensation or for individuals seeking payments for injury through lawsuit or legal action.

    • THE SLO NOOR CLINICS DO NOT PRESCRIBE OR DISPENSE CONTROLLED SUBSTANCES OR NARCOTICS.

    • In order to receive services when you need an interpreter, you must bring one with you that is over the age of 18 years and able to speak English fluently.

    • The SLO NOOR CLINICS are staffed primarily by volunteers who give their time without compensation.

    • The SLO NOOR CLINICS are supported by contributions from individuals, businesses and foundations, grants and patient donations.

    • Your personal information is confidential and will be shared only with medical providers participating in your care - we are HIPAA compliant.

    • The SLO NOOR CLINICS do not discriminate against patients on the basis of race, sex, color, age, national origin, sexual orientation or disability.